Frequently Asked Questions

Cape Town is an international city like many others. Crime exists, but traveling with caution and paying attention to certain safety risks is crucial for an incident free visit. We recommend standard international safety practices, as well as saving on a cloud based system or email server, a copy of your: insurance documents, passport, ID, Drivers License, Serial numbers of any expensive equipment such and flight informaiton. Save these numbers in your phone to be extra cautious: Hostel Reception: +27 21 424 6169; All emergencies from your cell phone – 112; South African Police Services (SAPS) – 10111, and read this interesting article by the city of Cape Town for more info: http://www.capetown.travel/content/page/health-safety

Please email us your flight details: info@onceincapetown.co.za and we will arrange one for you at an additional fee. This fee is payable to reception directly, and can be paid online, in cash or using a credit card.

The area we are located in is beautiful, and easy to navigate by foot. We are within walking distance of many restaurants, museums, night venues, supermarkets, vintage cinemas etc. To reach the beaches, we suggest the local and very modern “My Citi” bus (link: http://myciti.org.za/en/home/) – OR calling a cab from reception. Uber is also a popular, affordable and safe option in Cape Town and very reliable.

To those who are questioning coming to Cape Town during the drought, here are some answers to some frequently asked questions:

1. What does ‘Day Zero’ mean?

'Day Zero' is a term used to describe a date on which the City of Cape Town will cut the regular flow of the water. The projected date depends on water usage level, dam levels and rainfall into catchment areas. Even after the arrival of this date visitors to the area would still be able to enjoy the diverse, world-renowned experiences the city has to offer. The CBD water supply will NOT be cut off and businesses will be operating as usual. 

2. Will tourists have access to drinking water?


3. Will tourists be able to bath, shower or use a swimming pool?

Tourists will be able to shower and maintain daily hygiene. Mandated guidelines suggest a shower of no longer than 2 minutes. The use of baths is entirely discouraged. Some swimming pools at hotels have been converted to salt (ocean) water.

4. Will restaurants and bars still be in operation?

YES - Many parts of the hospitality industry have proactively implemented water saving strategies and water augmentation solutions to ensure ongoing availability of water in their establishments. The central business district will always have running water. 

5. Will Cape Town's tourist attractions be affected?

Tourists will still be able to access and enjoy primary tourism attractions such as our iconic Table Mountain, Cape Point and Kirstenbosch Botanical Gardens. You will still be able to enjoy the diverse and world-class experiences Cape Town and the Western Cape has to offer.

6. Would going to Cape Town be irresponsible as a tourist?

Please do not let the drought hinder your decision to come as tourists as a whole only represent 1% of Cape Town's population. Our doors will remain open, but please bring a water-saving mentality and together we can ensure the city gets through this crisis. Tourism generates a large percentage of the GDP and without YOU our city and country will suffer immensely.